Refund and Returns Policy for Artparizz Electronics

Effective from December 1, 2024

Thank you for shopping with Artparizz Electronics! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a comprehensive refund and return policy. Please read the details below to understand our process.

1. Returns Eligibility

We accept returns on most products, provided that the following conditions are met:

1.1 Time Frame for Returns

  • Items must be returned within 30 days of the delivery date.
  • After 30 days, we are unable to offer refunds or exchanges.

1.2 Condition of the Product

  • The product must be unused, in its original packaging, and in resalable condition.
  • If the item has been opened, used, or damaged, it may not be eligible for a return.
  • All accessories, manuals, and parts that came with the item must be included in the return package.

1.3 Non-Returnable Items

The following items are non-returnable:

  • Opened or used consumables (e.g., batteries, filters, etc.).
  • Gift cards or vouchers.
  • Customized or personalized items.
  • Products marked as final sale.

2. Return Process

To initiate a return, follow the steps below:

2.1 Contact Us

  • Reach out to our customer support team at info@artparizz.net or call us at (919) 498-1725 to request a Return Authorization Number (RAN).
  • Provide your order number, item(s) you wish to return, and the reason for the return.

2.2 Return Shipping

  • Once your return request is approved, we will provide instructions for returning the product.
  • You will be responsible for paying the return shipping costs, unless the return is due to a defective or incorrect item.

2.3 Return Label

  • If you are eligible for a return, we will send you a pre-paid return label for items that were damaged or incorrectly shipped. The return label can be used to send the product back to us free of charge.

2.4 Packaging

  • Please securely package the item to prevent any damage during the return shipping. We recommend using a tracked shipping method to ensure the package is safely delivered to us.

3. Refunds

Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.

3.1 Refund Process

  • If the return is approved, your refund will be processed within 7–10 business days.
  • Refunds will be issued to the original payment method used at the time of purchase (e.g., credit card, PayPal).
  • If your payment was made through a third-party service (e.g., PayPal), please note that processing times may vary based on the provider.

3.2 Partial Refunds

In some cases, a partial refund may be granted:

  • For items that are not in their original condition (e.g., damaged, missing parts).
  • If the product shows signs of use or wear beyond what is necessary to determine its nature and functionality.

4. Exchanges

We do not offer direct exchanges. However, you may return the item for a refund and place a new order for a different product. If you need assistance with selecting a replacement product, our customer support team is here to help.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at info@artparizz.net or call (919) 498-1725. We will resolve the issue by either providing a full refund or sending you a replacement product at no additional cost.

To qualify for a return due to defective or incorrect items, please:

  • Notify us within 7 days of receiving the product.
  • Provide photographic evidence of the damage or error with your order.
  • Follow the return instructions we provide.

6. Shipping Fees

  • Non-Refundable Shipping Fees: Shipping costs for returning items are generally non-refundable, unless the return is due to an error on our part (e.g., incorrect or defective items).
  • Original Shipping Charges: If the return is due to our error, we will refund the cost of standard shipping along with the price of the product.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. If the order has already been processed and shipped, it will fall under our standard return and refund policy. Orders that have not been shipped may be canceled with no penalty.

8. Restocking Fees

For certain items, a restocking fee of up to 15% may apply. This fee will be deducted from the refund if:

  • The item is returned in a non-resalable condition.
  • The return is initiated after 30 days from the delivery date.

9. Customer Responsibility

By initiating a return, you confirm that:

  • You are returning the item(s) in accordance with this policy.
  • You are responsible for the condition of the item during the return process.
  • You understand that refunds or exchanges may not be issued if the returned item does not meet our return criteria.

10. Changes to This Policy

We reserve the right to update or change our Refund and Returns Policy at any time. Any updates or changes will be posted on this page with a revised effective date. Please review our policy regularly to stay informed of any changes.

11. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return or refund, please contact us:

Artparizz Electronics
Email: info@artparizz.net
Hotline: (919) 498-1725
Address: 4328 Oakwater Dr, Cameron, North Carolina
Website: artparizz.net

Our customer service team is available to assist you and ensure a smooth return and refund process. Thank you for choosing Artparizz Electronics!